Tuesday, 14. January 2003
Topic: - on January 14, 2003 at 5:54:02 PM CET
Internet error puts Starwood in no-win situation
A month ago, Starwood's Web site recently showed $85 rates — instead of $850 — for over-the-water bungalows during high season at its luxurious new resort on the French Polynesian island of Bora Bora in the South Pacific.
Over two days, 136 people booked 2,631 rooms at the cheap rate and some made multiple reservations covering more than two months of vacation, Starwood says. If all the reservations were kept, the glitch would cost the resort $2 million.
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